At UGG Original, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, we offer a hassle-free return and refund process.

Returns

1. Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
2. Return Period: You have 30 days from the date of purchase to return your item.
3. Return Process:
   • Step 1: Contact our customer service team at info@uggoriginal.com.au to initiate a return. Provide your order number and reason for return.
   • Step 2: Our team will provide you with a return label and the return address.
   • Step 3: Pack the item securely in the original packaging, including all accessories, tags, and documentation. Attached the return label to the package and drop off at your local post office. q
   • Step 4: Ship the return package to the address provided by our customer service team. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds

1. Inspection: Once your return is received and inspected, we will send you an email notification confirming the status of your refund.
2. Approval: If your return is approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain amount of days.
3. Partial Refunds: Only partial refunds are granted if the item is not in its original condition, is damaged, or has missing parts for reasons not due to our error.

Non-Returnable Items

Several types of goods are exempt from being returned. Non-returnable items include:

• Gift cards
• Some health and personal care items

Exchanges

If you need to exchange an item for a different size or color, please contact our customer service team to ensure we have the replacement item in stock. Exchanges are subject to the same conditions as returns.

Shipping Costs

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Faulty Items

If you believe you have received a faulty item, please contact our customer service team immediately with your order number and a description of the issue. We will provide instructions for returning the item, and upon verification of the fault, we will offer you a replacement or a full refund, including return shipping costs.

Contact Us

For any questions or concerns regarding our refund and return policy, please contact us at info@uggoriginal.com.au or call us at 0460 514 325.